Shipping Information FAQ’s

Are there custom charges?
Most likely. Each country differs in their custom charges and these charges are the responsibility of the customer to pay in their country. (We are seeing $50 to $80 for the US at the moment) but it wouldn’t hurt to check with your local authorities. We will endeavor to obtain those charges for you at the time you place the order.

What if the books arrive damaged?
Tagari fully insures the cargo from our door to yours at no extra charge to the customer. If the books are damaged in transport, they will be replaced. You will however need to return the books to us. We will pay for return shipping or postage charges. This will take time due to distance. Since 2000 until today no cubic metre shipment has arrived damaged.

What do I do if I have a question or concern?
Cubic metre deals are not handled on the web site but by real people. Either email or ring us and we will look after you.

How long does shipping take?
10 to 16 weeks to the US

Do I need a customs broker?
It is not necessary, our shipper takes care of it, but you will need to sign an authority or a power of attorney and return it promptly. If you have a broker you prefer, you will need to advise us in writing of the brokers details and ensure a signed authority is on file and current with the nominated broker. Should we not be notified delays may occur and in this case, storage fees may apply. But we will endeavor to remind you.

How many books are in a box?
Books are packed one title to a box – See below for numbers per title.

PERMACULTURE: A Designers’ Manual – 10 books per box
Introduction to Permaculture – 30 books per box
Permaculture Two – 38 books per box
The Power of Duck – 54 book per box

What do I have to do?

Send us your purchase order. We will send you an invoice. Once the invoice is paid your books will be shipped. Shipping details, arrival date and other information will be organised by Tagari and you will be advised by email. Once they arrive you will be notified by the shipping company and informed of relevant customs charges. You mustn't delay in responding as this may cause storage fees to begin. We’ll keep you informed as the date gets closer and help wherever we can.

How do I pay?
You can pay by cheque, or direct deposit to our account. Australian banks impose a 21 day hold on all international cheques. Direct deposit incurs an additional $50 fee to cover bank charges. Please let us know whether you are paying by cheque or direct deposit at the time of ordering.

Bank details are available upon receipt of purchase order.

Thanks very much